FREQUENTLY ASKED QUESTIONS
About False Eyelashes
Maintenance of IconBae® Lashes
Ensure to keep your eyelashes oiled up by adding a droplet of baby oil on them. This will help keep your eyelashes preserved, and extend your lashes' longevity. Use a spoolie wand to place it on top of your lashes then roll the brush over lashes to keep them defined. Refrain from twisting, or pulling them to avoid the risk of losing your natural eyelashes. Use spoolie to brush your IconBae® lashes into place.
We are pleased to offer Free Shipping on orders over $50 USD or more. Shipping times may vary depending on your location. Due to COVID-19 it's possible that shipping times may vary (still). You may refer to our Shipping Policy for additional information.
Where do you ship to?
How long will my order take?
How do I track my order?
Once your payment is approved, you will receive an e-mail when your order is processed (may take up to 48 hours). You will also receive a second e-mail once your order is shipped which will include your tracking number and a link to track your IconBae Cosmetics' journey. Please refer to our Shipping Policy page for full details.
Returns & Exchanges
Can I return my order?
Due to sanitary reasons; unfortunately, we do not accept returns, exchanges or refunds. All sales are final. Please note, IconBae® Cosmetics reserves the right to refuse all returns.
Can I cancel my order?
Unfortunately, we do not guarantee cancellations; if you've just placed your order, please immediately contact us here. An IconBae® associate will locate your order, and make the cancellation. Once your order has processed we are unable to fulfill your cancellation request. Order with confidence, you'll love your IconBae® order.
My order came damaged, can I return it for a refund?
What are discount codes
Discount codes or coupons can be used on applicable orders if products are eligible. All coupon codes must be entered into the order prior to completing checkout. Only one offer or promotional code can be used per order. Some products on the site are not applicable for discounts.
Can I use my IconBae® Points in conjunction with a discount code or coupon?
Unfortunately, you may not combine offers, discount codes or coupons with your IconBae® Points, but your IconBae® Points will not expire.
How do I apply a discount code or offer to my order?
First the product must be eligible. At checkout, please enter code in Discount code field and click the Apply button.
IconBae® Affiliate Program
What is the IconBae® Affiliate Program?
Details about our affiliate program are available here.
How do I log into my Affiliate Dashboard?
If your application was approved by us, log into your Affiliate Dashboard here.
Our Brand Philosophy
We founded IconBae® Cosmetics on four core beliefs: Equality, Diversity, Courage, and Strength. IconBae® is a brand created to inspire those endeavoring more that don't want to settle for less.
We want to empower you regardless of age, race, or gender to reach your full potential. We spent countless hours creating the best lashes by listening, studying, and crafting the brand we are today. We created a premium brand designed in California for our expanding community to enjoy, but the journey does not stop here. Let us help you achieve the IconBae® within you, and transform together.
FREE U.S. SHIPPING ON ALL ORDERS OVER $50 USD