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FREQUENTLY ASKED QUESTIONS

FAQs

General Questions

About False Eyelashes


IconBae® Cosmetics offers Natural Mink, and Vegan eyelashes. Natural Mink eyelashes mimic your own lashes since they are super lightweight, and fluffy. IconBae® mink lashes are made from 100% ethically sourced mink hair and have a natural shine. Natural Mink eyelashes may not maintain a curl so, you'll have to be recurling them yourself. Vegan eyelashes are similarly lightweight, and are man-made. IconBae® eyelashes are made of premium poly fibers and will maintain a natural curl, which completes the look you desire. Best of all, each pair of IconBae® lashes are hand-made and can be worn up to 20+ times with proper care and maintenance. With IconBae® lashes you will look and feel your best.




Maintenance of IconBae® Lashes


Ensure to keep your eyelashes oiled up by adding a droplet of baby oil on them. This will help keep your eyelashes preserved, and extend your lashes' longevity. Use a spoolie wand to place it on top of your lashes then roll the brush over lashes to keep them defined. Refrain from twisting, or pulling them to avoid the risk of losing your natural eyelashes. Use spoolie to brush your IconBae® lashes into place.





Shipping Policy

Shipping Policy


We are pleased to offer Free Shipping on orders over $50 USD or more. Shipping times may vary depending on your location. Due to COVID-19 it's possible that shipping times may vary (still). You may refer to our Shipping Policy for additional information.




Where do you ship to?


We ship anywhere in the United States. Unfortunately, we do not ship internationally at this time.




How long will my order take?


We ship from within the United States using USPS and their Shipping Time is 1-3 days. Please allow 2-3 business days of processing time and then your order will ship.




How do I track my order?


Once your payment is approved, you will receive an e-mail when your order is processed (may take up to 48 hours). You will also receive a second e-mail once your order is shipped which will include your tracking number and a link to track your IconBae Cosmetics' journey. Please refer to our Shipping Policy page for full details.





Returns & Exchanges

Can I return my order?


Due to sanitary reasons; unfortunately, we do not accept returns, exchanges or refunds. All sales are final. Please note, IconBae® Cosmetics reserves the right to refuse all returns.




Can I cancel my order?


Unfortunately, we do not guarantee cancellations; if you've just placed your order, please immediately contact us here. An IconBae® associate will locate your order, and make the cancellation. Once your order has processed we are unable to fulfill your cancellation request. Order with confidence, you'll love your IconBae® order.




My order came damaged, can I return it for a refund?


We ship every item with padding; despite this, across our industry, we receive reports that around 1 in 25,000 products arrive damaged due to possible mail service mistreatment. If this happens to you, we deeply apologize and we care to make things right for you. Please use our Contact Us form here within 7 days of you receiving your shipment: 1. Your order number. 2. A picture of the damaged product. Once received, our team will review the damaged product within 48 business hours; and we'll be happy to send out another free of charge.





Payment

What are discount codes


Discount codes or coupons can be used on applicable orders if products are eligible. All coupon codes must be entered into the order prior to completing checkout. Only one offer or promotional code can be used per order. Some products on the site are not applicable for discounts.




Can I use my IconBae® Points in conjunction with a discount code or coupon?


Unfortunately, you may not combine offers, discount codes or coupons with your IconBae® Points, but your IconBae® Points will not expire.




How do I apply a discount code or offer to my order?


First the product must be eligible. At checkout, please enter code in Discount code field and click the Apply button.





IconBae® Affiliate Program

What is the IconBae® Affiliate Program?


Details about our affiliate program are available here.




How do I log into my Affiliate Dashboard?


If your application was approved by us, log into your Affiliate Dashboard here.





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Our Brand Philosophy

We founded IconBae® Cosmetics on four core beliefs: Equality, Diversity, Courage, and Strength. IconBae® is a brand created to inspire those endeavoring more that don't want to settle for less.

 

We want to empower you regardless of age, race, or gender to reach your full potential. We spent countless hours creating the best lashes by listening, studying, and crafting the brand we are today. We created a premium brand designed in California for our expanding community to enjoy, but the journey does not stop here. Let us help you achieve the IconBae® within you, and transform together. 

FREE U.S. SHIPPING ON ALL ORDERS OVER $50 USD